Case-specific inbound address
A configured matter can provide a dedicated address for bringing relevant email into its activity.
Email access and routing
Use firm-branded PlaintiffDesk addresses and purpose-built inbound addresses to route relevant communication to cases.
What it does
A practical part of the firm’s workflow.
Email access and routing help relevant messages reach the case workflow through configured firm and case addresses. Staff can review inbound messages and attachments, assign unmatched mail, and begin prefilled correspondence from case context while continuing to use the firm’s approved email practices.
Mailroom review
Unmatched inbound email and attachments can be reviewed and assigned to the appropriate lead or case.
Contextual correspondence
Configured workflows can prepare recipient, subject, body, and case-copy details for the user’s email application.
How it works
What the team can expect.
Use the correct address
Confirm the matter, recipients, case address, subject, body, and attachments before sending.
Review inbound mail
Open messages and attachments, then assign or dismiss unmatched items instead of assuming a case match.
Preserve relevant activity
File the communication and attachments to the intended matter and follow up on any exceptions.
Give every case an email path.
Route firm-branded and inbound messages to the work they belong to.